Passenger Experience
Creating the airport seamless passenger experience
Airports all over the world are placing more and more emphasis on a seamless passenger experience. As passenger expectations for a smooth, delay-free journey through the airport grow, operators are looking to some of the latest technologies and solutions that help simplify, automate and increase efficiency in all aspects of the journey to improve the experience for passengers.
A-ICE understands the passenger journey. Through industry analysis and experience of working closely with our customers on real challenges, we’ve developed a range of fully integrable solutions that strengthen infrastructure, increase efficiency and ultimately create a positive impact on the passenger experience.
How passengers experience queueing
Whether passengers are moving through the initial check-in stages and baggage drop off, security or departure, they need accurate, up-to-date information to ensure satisfaction.
When queueing, passengers typically become frustrated quickly. Research shows that passengers can significantly overestimate time spent queueing when they are standing and waiting in line. Airport flight information display systems (FIDS) can help to improve passenger experience, by offering passengers a distraction, while ensuring they are kept informed of any delays or other useful information. The latest FIDS can deliver multi-format, real-time information exactly where and when it is needed within the airport environment.
Factors that can impact a seamless airport passenger experience
Queueing is high on the list of factors that passengers find the most frustrating, yet the whole experience in the airport can be affected in many other ways.
- Security screening
- Repeated requests for documentation
- Lost or misdirected baggage
- Uncomfortable waiting areas
- Lack of information
When airport systems are fully integrated and communicating, systems and processes can be streamlined, and efficiency significantly improved. Reliable and secure access to passenger data can happen in real time and this can also improve operational productivity through accelerated aircraft turnaround times, baggage tracking and load balancing, and streamlined contract and billing processes. Automation in general operational systems can ensure better resource management which allows operators to deploy additional personnel where they are needed most, particularly during peak passenger flow times.
How A-ICE can help improve passenger experience
With a deep understanding of how integration offers operational agility, A-ICE’s suite of airport solutions have been developed to streamline, simplify and automate the key, core processes of airport operations.
Creating a smooth, streamlined infrastructure not only impacts the passenger experience positively, but also enhances operations across the entire airport environment. Talk to A-ICE about how our solutions can increase your passenger experience – create an airport with a seamless passenger experience and enjoy the benefits of a secure, agile operational platform.
Related Solutions
Flight Information Display System
A-FIDS is a scalable, state-of-the-art system including multi-lingual display technology. It is designed to display timetables, gate or baggage belt information. A-FIDS ensures that all relevant information is displayed at the right time, in the right place. Connected with the Central Database (A-ODB), the system is designed to operate with minimal manual entry.
Contract & Billing
The accurate recording and billing of aeronautical fees is a complex task for airports, with multiple steps to be executed with utmost precision to ensure the supply of all services and infrastructure to airlines. This revolutionary solution automates and integrates, handling the complexities of nonstandard or variable pricing with ease.
Baggage Reconciliation System
The A-BRS Baggage Reconciliation System is a highly efficient baggage tracking and reconciliation system that tracks baggage location within the airport, at the gate, and on the plane, and match all loaded bags with passengers. Integrates with existing DCS systems and uses BagLink gateways to transmit IATA standard baggage messages.
Message Distribution System
A-MDS, a proven, in-place system, is an easy, secure, and flexible way to integrate applications with the A-ODB and airport sub-systems. It provides all communication protocol features and message-formatting functions needed for exchanging data. When installed acts as a special administrator that sends and receives Type B messages.
Departure Control System
A-DCS is a powerful, proven system handling and connecting multiple systems including baggage, weight and balance, messaging, passenger boarding, check in operations, flight arrivals and cargo. Compatible with ARINC and SITA, this state-of-the-art system incorporates APIS, IATA messages, e-tickets and TypeB messages.
Airport Handling Database
A comprehensive solution, gathering data from flights and services, to give Ground Handlers complete visibility of operations throughout the ground process cycle.
Multi CUTE Client
A-ICE CUBE is a unique aviation solution, which transparently transports web applications from/to any customer infrastructure, monitors remote workstation environment, controls remote workstation devices, reads and writes from/to remote devices.
Weight & Balance System
A-ICE Weight and Balance is a system with comprehensive functionalities covering full load control and balance for passenger, mail and cargo flights. A-ICE's continuous improvements guarantees a state-of-the-art solution that will grow with you as the industry evolves.