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How Automated Baggage Handling with A-BRS can Strengthen Passenger Experience and Increase Revenue

How Automated Baggage Handling with A-BRS can Strengthen Passenger Experience and Increase Revenue

As annual global flight passenger numbers increase consistently year-on-year, airports face rising challenges and pressure to reduce waiting times, speed up passenger processing and maintain compliance at every level. With passenger experience still high on the priorities list for airports, investment has been significant in the creation of better shopping, fine dining and passenger information and leisure areas, so opportunities for increased revenue are higher than ever.

All this additional pressure on airports means that operators need to look to implement systems that automate, simplify and streamline critical passenger processing and baggage handling systems to ensure that investments in passenger experience have the chance to pay off – the time passengers get to spend in these areas must be maximised.

The introduction of self-service baggage handling and check-in 

Self-service passenger kiosks have revolutionized check-in and baggage drop-off in airports all over the world, streamlining passenger processing and reducing the need for dedicated, airline-specific check-in desks. Airports can benefit from the additional terminal space and further increase revenue opportunities, while handing control of the journey to the passenger and strengthening their experience.

Self-service solutions significantly reduce instances of queuing, and through airport systems integration, benefit airports with greater control over resource management, better visibility of passenger flow and offer multi-use options to further save bottom-line costs.

With A-BRS, airport operators can relax when it comes to compliance. Our automated baggage reconciliation solution delivers seamless baggage tracking, supporting the latest RFID bag tags and recording the baggage journey at specific points to comply with IATA’s recently-released R753 mandates. Passengers can scan boarding passes and self-attach bag tags directly from the self-service kiosks, where the luggage continues into the baggage handling system. A-BRS enables integration with existing airport operations and can be utilized in off-site locations too. Once the baggage reaches the departing aircraft, the system matches bags with boarded passengers and minutely records its position within the hold – ensuring operators know exactly where each bag is – at all times.

Maximize revenue with relaxed passengers

When passengers relax after a swift, smooth check-in and bag drop process, they are more likely to enjoy an enhanced experience and have more time to spend within the passenger areas. This is strengthened by the improved shopping areas and dining options that many airports are investing in. This is a significant opportunity for airport operators to maximize revenue, while offering passengers the reassurance of reliable baggage handling with enhanced security. 

A-BRS delivers a seamless approach to baggage handling and compliance and is fully integrable with existing technologies, increasing flexibility and scalability as passenger numbers continue to rise. Talk to A-ICE today about how you can maximize revenue opportunities in your airport, streamline passenger processing and improve passenger experience or visit the A-BRS page now to find out more.

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A-ICE offer turnkey solutions and bespoke customisation or consulting. Get in touch today to see how we can help revolutionise your airport’s operations, improving efficiency, reducing costs and manpower and ensuring ultimate stability and security.

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